Dedicated Virtual Assistants Who Keep Your Day Moving
A named assistant who works only on your account, professionally managed by Relaytask and trained on your tools — handling calendar and inbox, documents, research, travel, and CRM updates inside the workflow you already run.
A named assistant
Who works only on your account
Sound Familiar?
The problems we solve
Drowning in admin tasks
Scheduling, email triage, travel booking, and follow-ups consume hours you should spend on strategy.
Can't find reliable help
Freelancers ghost. Agencies churn. You need consistent, dedicated people who show up every day.
Scaling feels impossible
Hiring full-time for admin roles is expensive, and onboarding takes weeks you don't have.
What You Get
Deliverables
Every service comes with dedicated team members, transparent reporting, and direct communication.
Calendar & schedule management
Email triage & inbox management
Document preparation & formatting
Research & data compilation
Travel planning & coordination
CRM updates & contact management
The shape of the engagement
What the service includes
Who works only on your account
By Relaytask
Inside the workflow you already run
Where this lands
Assistant work, in the sector we know best
A hospitality assistant is a virtual assistant specialisation, and it is the one Relaytask has the deepest bench for. If your business is hotels or rentals, these pages describe the same dedicated model applied to your operation.
Hotels and groups
Reservations support, guest communication, PMS and CRM administration, reviews and hotel back-office work — added alongside the front desk rather than in place of it.
Hotel support teamsShort-term and vacation rentals
Guest messaging across your channels, reservation administration, turnover and vendor coordination, and reviews — across every listing rather than one at a time.
Short-term rental assistantsProperty management companies
Owner statement preparation, approved owner communication and coordination records — the work that comes from answering to owners as well as guests.
Property management supportHow it is delivered
How your virtual assistants team is managed
The service is the management around the people, not just the people. This is what that means in practice.
Recruited against your brief
We source and vet people against the role you described, rather than assigning whoever happens to be free.
A five-day onboarding setup
Onboarding is used to discuss the work, explore the task, hand it over and learn your business — before your team starts on live work.
An assigned account manager
An assigned account manager oversees the engagement and the work and is a point of contact for the account.
Reporting at your cadence
Reporting about the work is agreed with you — end of day, weekly or monthly — rather than fixed to a package.
Built around your workflow
During onboarding, the team learns the tools and workflow used for the agreed work.
Time tracking when it is wanted
Where the engagement calls for time tracking, we work with the tool you prefer.
Your team works here, not from home
31 Felix Espiritu St, PNR Rd, Naga City, 4400 Camarines Sur, Philippines
FAQ
Common questions
It means one assistant is assigned to your account and works only on your work, rather than a pool of people picking up whatever task comes next. With Relaytask that assistant is office-based, professionally managed, and trained on your tools and processes.
Calendar and schedule management, email triage and inbox management, document preparation and formatting, research and data compilation, travel planning and coordination, and CRM updates and contact management. They work inside the tools you already use rather than moving you onto new ones.
We match you with the right person first. Onboarding then runs as a five-day setup process, and we handle training on your tools and processes.
We match VAs based on skill set and industry experience, and our dedicated team manages training to close any gaps. Hospitality is the sector Relaytask has built the deepest bench for — hotels, short-term rentals and property management companies — with specialists who already work in PMS, channel and guest-messaging workflows.
Hospitality support teamsYour tools. Your assistant is trained on the tools you already use and works inside the workflow you already run.
Team size is agreed with you and adjusted as your requirements change. Bring your scaling plans to the call and we will confirm what your agreement provides.
Quick Inquiry
Get a free Virtual Assistants consultation
Tell us about your needs and we'll build a custom plan for your business.
- Free consultation
- We'll review your inquiry and follow up
- Custom team recommendation included
Tell us what you need and we'll come back to you with a plan.
Get Started Today
Ready to get started with Virtual Assistants?
Book a free discovery call and we'll build a plan tailored to your business.
- Free discovery call
- Custom team recommendation
- Office-based, dedicated to your account
- 5-day onboarding setup
5-day onboarding setup
Trained, supervised, office-based