Results
Real teams. Clear expectations
How a Relaytask engagement is set up, supervised and reported on — and what a dedicated team looks like in practice.
Engagement scenarios
The kind of work a dedicated team takes on
These are illustrative scenarios showing how an engagement is shaped — not case studies of specific clients, and not a record of past results.
Handling seasonal support volume for a DTC brand
Challenge
Support tickets spike during peak season and response times slip while the in-house team is stretched.
How Relaytask covers it
A dedicated support team trained on the product catalogue and brand voice, covering email, chat and social through the retailer's existing helpdesk.
What the setup involves
Scoping call, then recruitment against the role brief. A five-day onboarding setup covers the catalogue, the returns policy and the tone of voice before the team touches a live ticket. An account manager oversees the engagement; reporting cadence is agreed with the brand.
Standing up an operations team for a growing SaaS company
Challenge
Customer growth outpaces the ops team, and onboarding, billing and admin tasks start slipping between people.
How Relaytask covers it
A dedicated operations team handling onboarding workflows, billing support and CRM management inside the tools the company already runs.
What the setup involves
The team is trained on the company's own stack during the five-day onboarding setup rather than being moved onto Relaytask tooling. An account manager oversees the engagement, and reporting is agreed as end of day, weekly or monthly depending on how much visibility the ops lead wants.
Taking administrative load off clinical staff
Challenge
Clinical time is spent on scheduling, insurance verification and patient follow-ups instead of patient care.
How Relaytask covers it
Dedicated administrative specialists handling scheduling, insurance pre-authorisation and patient communication to the practice's documented process.
What the setup involves
Confidentiality and data-handling requirements are agreed during onboarding and the team works to the process the practice sets. Work is done from the supervised office floor rather than from home, and the practice keeps a single account manager as its point of contact.
Coordinating lead response across multiple markets
Challenge
Expanding into new markets stretches lead qualification and transaction coordination beyond what the existing team can cover.
How Relaytask covers it
Dedicated assistants aligned to each market, handling lead response, showing coordination and transaction support.
What the setup involves
Each assistant is recruited against the brokerage's own role specification rather than assigned from a bench, and is trained on the existing CRM during onboarding. Where the brokerage wants time visibility, its own preferred time-tracking tool is used.
How engagements run
What every account gets
A dedicated team, not a shared pool
Full-time team members assigned exclusively to your account, working your hours from a managed office.
Supervision and oversight
An on-site Team Lead owns performance, and an assigned account manager oversees the engagement and the work.
Reporting you can act on
Reporting about the work at the cadence you agree — end of day, weekly or monthly.
Coverage planned with you
Coverage arrangements are agreed with you during scoping.
5-day onboarding setup
Onboarding covers your business, the task handover and preparing the team for your account.
Where the work happens
Every account above runs from the same floor
Whatever the scenario, the delivery model does not change. Your team works from our own supervised office in Naga City on equipment we provide, under an assigned account manager, with reporting at the cadence you set.
The same model, built for hotels and rental operators
31 Felix Espiritu St, PNR Rd, Naga City, 4400 Camarines Sur, Philippines
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- Free discovery call
- Custom team recommendation
- Office-based, dedicated to your account
- 5-day onboarding setup
5-day onboarding setup
Trained, supervised, office-based