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Done-for-you customer support
Stop running customer support.We'll run it for you.
Your customers message you everywhere. We answer them.
We build the AI. We provide the people. We manage all of it.
You get back to running your business.
All your conversations.
One managed team.
Facebook12
Instagram8
WhatsApp5
Email21
Live Chat3
SMS7
+ More connected
Managed operation
LiveAnswered automatically
Specialist reviewing
Customer resolved
Knowledge updated
Right now,
someone is
waiting for an answer.
Every missed message can mean a lost booking, a lost sale, or a bad review.
AI answers instantly
For routine questions
Human experts step in
When it needs a human
Customer happy
Issue resolved
Done for you
We set it up. We train it. We run it. We improve it.
AI setup
Channel connection
Knowledge setup
Human support
Since 2019
200+ businesses supported
96% client retention
Office-based team in the Philippines
Right now, someone is waiting for an answer.
A Facebook message from last night. Two Instagram DMs. A WhatsApp thread that went quiet. An email from Tuesday. Each one is a customer who wanted something — and each one is currently nobody's specific job.
“how much for 3?”
“Just following up on my order”
“Can I still change my booking?”
SMS
Unread“Is anyone there?”
Live Chat
Missed“Visitor waited 3 minutes, then left”
Telegram
Unread“Do you ship internationally?”
Illustrative examples of the messages businesses commonly miss — not real customer data.
Nobody is dropping these on purpose. Support is spread across people who were hired to do something else — so it's fast on Tuesday, silent on Saturday, and the answer depends on who picked it up.
Most of these never become complaints. They go quiet and go elsewhere, and you never find out which ones.
You don't need another platform to manage.
You've already considered both ways out of this. Here's why neither one works.
“I'll hire someone.”
- A salary, every month, whether the messages come in or not.
- Recruiting and onboarding before they're any use to you.
- Training — which you deliver, because nobody else knows your business.
- One person covers one shift. Your customers don't work one shift.
- They get sick. They take leave. Eventually they leave, and you start over.
- And now someone has to manage them: scheduling, reviewing, coaching, covering.
You didn't remove the work. You added an employee to it.
“I'll buy some AI.”
- Another subscription. Another login. Another dashboard nobody opens.
- Someone still has to configure it, write its answers, and keep them current.
- When it tells a customer something wrong, it's still your name on the reply.
- Every vendor promises AI. Not one of them promises to be responsible for it.
Software doesn't take the job off your plate. It hands it back with extra steps.
Both roads end in the same place. It's still your job.
There's a third option. Hand the whole function over.
You’re not buying AI. You’re making customer support someone else’s job.
The day this goes live, customer support stops being something you manage and becomes something that's handled.
Not a tool you operate. Not one hire you supervise. The function moves — the technology, the people, and the management of both.
And when a customer doesn't get answered, that's our failure to find and fix. Not yours to notice, chase, and follow up on.
01
We answer your customers
Every channel. Every message.
02
We build and run your AI
The configuration, the knowledge, the rules, the corrections.
03
We manage everything else
The people, the quality, the reporting, the improvement.
What actually changes.
Not in week one. A few months in, once the knowledge base has caught up with how your business really works — here's what's different.
- Customers get replies in minutes. Including at 9pm. Including Sundays. In whatever app they happened to open.
- Nobody on your team is switching between their real job and the inbox.
- You stop hearing “did anyone ever reply to this?”
- Answers stop depending on who picked it up.
- Support doesn't fall over when one person is on leave.
- New questions get added to the knowledge base instead of re-answered from scratch every time.
- You haven't opened the AI dashboard in months, because there's no reason to.
None of that is dramatic. It's just the sound of something finally being handled.
Promise 01
Every message. Every channel. Answered.
Your customers don't care which channel they use. Neither should your support.
We cover all seven in one operation, working from one set of approved answers — so the reply is the same whether it arrived on WhatsApp or email.
Facebook Messenger
Page messages answered in one inbox
DMs and story replies captured together
The channel most customers already use
Telegram
Native support for Telegram-first audiences
SMS
Text-message support and fallback
Full inbound and outbound email
Live Chat
Embeddable chat widget on your site
The AI responds around the clock wherever it has approved knowledge. Your specialists respond during the coverage window in your plan. We won't tell you a person is available when no shift is running.
Promise 02
You don't have to touch the AI.
You still decide what it's allowed to say. You just never have to build it, train it, or maintain it.
The part you were dreading
- “I don't know where to start.”
- You don't have to. We start.
- “I don't know what AI software to use.”
- You never choose one. We run it.
- “I don't know how to configure it.”
- We configure it around your business — not a template.
- “I don't know how to train it.”
- We build the knowledge base from your FAQs, your policies, and real conversations.
- “What if it gives wrong answers?”
- We find them, correct them, and retrain. Fixing it is on our list, not yours.
- “Who's going to maintain it?”
- We do. Every month. As part of the service.
- “Who's going to improve it?”
- Same answer, for as long as you're with us.
We build your AI.
We train it on your business.
We connect it to your channels.
We monitor what it says.
We correct it when it's wrong.
We improve it every month.
We manage the people behind it.
None of it is ever your job.
You will never be the person trying to work out why the AI said something wrong at 11pm. That's ours.
You keep the final say on what it's allowed to do, and you can change it at any point. What you're handing over is the maintenance, not the control.
Promise 03
The team you'd have to build, already built.
The difference between a support tool and a support operation is that someone is accountable when it goes wrong. Here's who.
In our office in Naga City, Philippines, people are on shift right now handling conversations for businesses like yours. Not freelancers, and not a rotating pool of whoever's free. Trained, vetted specialists working in a managed operation with supervision, quality review and backup.
Support specialists
Trained and approved on your account, handling everything that needs a person.
Team lead
Runs the shift, owns escalations, keeps coverage intact.
Quality reviewer
Samples and reviews conversations against your standards.
Account manager
Your single point of contact, and the person who tells you what happened each month.
Operations
Scheduling, coverage, leave relief and continuity, so someone calling in sick isn't your problem.
And the operation itself
Escalation rules. Workflows. Documented policies. Specialist training. QA standards. Reporting.
The AI is one component. The operation is the product.
What happens after you say yes.
First
Tell us how your business works
Discovery, collecting your FAQs and policies, connecting your channels, building your knowledge base.
Your part
One working session, plus whatever documentation you already have.
Then
We build and train
Configuring the AI, tuning it to your brand voice, defining exactly when a human takes over, training the specialists on your account, running test conversations.
Your part
None.
Go live
You approve
Everything after that.
Your part
Read the test conversations and tell us what to change.
After that, the only thing left on your calendar is the monthly review.
Every month, improving it is someone's job.
Support operations don't stay good on their own. Products change, policies change, and customers start asking things nobody wrote an answer for. So improvement is scheduled work assigned to a person — not something you have to notice and request.
What we do between reviews
- Review unanswered and low-confidence responses
- Correct inaccurate responses
- Expand and update the knowledge base
- Improve prompts and routing rules
- Reduce unnecessary human escalations
- Identify missing policies
- Recommend workflow improvements
- Review recurring customer issues
The monthly review
Your account manager walks you through what your customers actually asked, what we fixed, what we found, and what changes next month.
The operation handling your customers next year will be better than the one handling them today — and you won't have had to drive that.
Conversations are sampled, flagged, and reviewed according to quality rules, escalation events, AI confidence, and plan level — not every message is manually reviewed.
What you're really replacing.
Not a chatbot. Not a virtual assistant. Not one support hire.
Customer support agents
Night and weekend coverage
Backup staff for sick days and leave
A support manager
A QA manager
An AI consultant
A prompt engineer
An AI trainer
A knowledge manager
An operations manager
The software itself
The reporting
Continuous improvement
RelayTask.
One managed service.
If you already have someone doing support
We take the volume, the coverage and the consistency. Anything that genuinely needs someone inside your business — product decisions, judgment calls on your own customers, the relationships you don't want to hand off — stays with the person who has that context. Most teams end up moving them back toward the job they were actually hired for.
Compared to the thing you were actually considering — one support hire:
One in-house hire
Managed support
A salary every month, whether messages come in or not
Coverage sized to your real demand
Recruiting and onboarding before they're useful
One onboarding, run by us
Training you have to deliver
We train them on your account
One shift of coverage
AI around the clock + specialists on your coverage window
Someone has to manage, schedule, review and cover
We manage all of it
When they quit, you start over
Relief, supervision and continuity built in
AI is still your problem
The AI team is included
Pricing is scoped to your conversation volume, coverage window, complexity, workflows and team model — and quoted after discovery.
200+ businesses have handed this over.
200+
clients supported since 2019
96%
client retention
98.7%
SLA performance
4.9/5
average CSAT
Clients across the US, UK, Canada, Australia and APAC.
Nobody renews an outsourcing contract that isn't working. 96% of ours do.
Choose the coverage your customers need.
Every plan includes the AI build, the trained specialists, the management and the monthly improvement. What changes is how much human coverage you get, and when.
Business Hours
Human support across one regular working shift.
9 consecutive hours per day
Monday–Friday · Shared support team
- AI answers 24/7
- 9-hour human window, Mon–Fri
- Shared, account-approved specialists
Extended Hours
Human availability beyond a standard workday, plus Saturdays.
15 consecutive hours per day
Monday–Saturday · Shared priority team
- AI answers 24/7
- 15-hour human window, Mon–Sat
- Priority queue + urgent handling
Always-On
Human coverage around the clock, every day.
24 hours a day
Every day · Dedicated / ring-fenced rotating team
- AI + human, both 24/7
- Rotating team, team lead + QA
- Custom capacity — never “unlimited”
Enterprise
A custom operation built around your requirements.
Custom coverage schedule
Defined with you · Dedicated specialists, lead, ops & QA
- Custom coverage & 24/7 options
- Dedicated lead, ops manager, QA
- Custom integrations, security & reporting
| Compare | Business Hours | Extended Hours | Always-On | Enterprise |
|---|---|---|---|---|
| AI coverage | 24 hours a day, 7 days a week | 24 hours a day, 7 days a week | 24 hours a day, 7 days a week | 24 hours a day, 7 days a week |
| Human coverage window | 9 consecutive hours per day | 15 consecutive hours per day | 24 hours a day | Custom coverage schedule |
| Coverage days | Monday–Friday | Monday–Saturday | Every day | Defined with you |
| Team model | Shared support team | Shared priority team | Dedicated / ring-fenced rotating team | Dedicated specialists, lead, ops & QA |
| Response target | Within 30 minutes | Within 15 minutes | Within 10 minutes (normal priority) | Custom response targets |
| Urgent response | — | Within 10 minutes | Within 5 minutes (urgent priority) | — |
| Conversation capacity | Configurable capacity | Configurable capacity | Custom capacity | Custom contracted capacity |
Plans are scoped by conversation volume, human coverage, complexity, workflows and team model. Pricing is tailored after discovery.
What we promise — and what we don't.
We promise
- Every channel you connect is covered by one operation
- The AI is built, trained, maintained and improved by us — included
- Only specialists trained and approved for your account touch your conversations
- A named account manager and a monthly review
- Response targets defined in writing, in your plan
We don’t promise
Guaranteed resolution times
Our response targets are targets, and they apply during active coverage hours.
24/7 human availability on every plan
Only Always-On and suitable Enterprise plans staff people around the clock. The AI won't pretend a person is online when no shift is running.
Unlimited volume
Capacity is contracted and named in your agreement. Nobody can deliver “unlimited” — we won't pretend otherwise.
Manual review of every message
Conversations are sampled and flagged by quality rules, escalation events and AI confidence.
AI that acts without permission
Refunds, account changes, policy exceptions and anything sensitive stay with authorised people unless you explicitly approve and configure that action.
We'd rather set this out now than have you find it out in month two.
Questions before you hand it over.
What exactly am I handing over?
The support function — the AI, the people who handle what AI shouldn't, and the management of both. You keep approval over policy, tone and anything sensitive.
What happens to the person currently doing our support?
We take the volume, the coverage and the consistency. Anything that needs someone inside your business stays with the person who has that context — most teams move them back toward the job they were actually hired for.
Do I need to know anything about AI?
No. You'll never choose software, write a prompt, or maintain a knowledge base. Building and running the AI is part of the service.
How much control do I keep?
You approve what the AI is allowed to say and do before go-live, and you can change it at any point. You just don't have to be the one maintaining it.
What if the AI gives a wrong answer?
We monitor for it, correct it and retrain. Restricted actions require a person regardless of confidence.
Is this a chatbot service?
No. A chatbot is software you operate. This is an operation we run — trained specialists, quality assurance, knowledge management, reporting and oversight, with AI as one delivery tool inside it.
Are your specialists real employees?
Yes. Office-based, vetted, trained and managed in our Naga City office — not freelancers and not a gig marketplace.
Is human support available 24/7?
Only on an Always-On or suitable Enterprise plan. AI stays available around the clock where it has approved knowledge; human availability follows your plan's coverage window.
What happens outside my coverage hours?
The AI keeps answering where it's authorised, gathers details, and queues anything needing a person for the next coverage window. Urgent issues follow your agreed escalation procedure.
Can the AI issue refunds or change accounts?
Not by default. Those stay with authorised people unless you explicitly approve and configure a specific action.
Do you support phone calls?
Not in this service. Managed Customer Support covers seven text-based channels: Facebook Messenger, Instagram, WhatsApp, Telegram, SMS, email and live chat.
How is pricing determined?
By conversation volume, coverage window, response requirements, complexity, workflows, languages, and whether your team is shared or dedicated. Quoted after discovery.
Quick Inquiry
Get a free support audit.
Tell us which channels you use and we'll show you where customers are going unanswered right now — and what a managed operation would cover. No commitment.
- Free consultation — no strings attached
- Response within 24 hours
- Custom team recommendation included
A real account manager reviews every inquiry — usually within a few hours.
You run your business. We'll run customer support.
Book a live demo and we'll show you how your support operation would actually run.
You'll still care about your customers.
You just won't be the one making sure they get answered.