Customer · WhatsApp10:30 AM
Can I change my booking for Saturday?
Managed Support
AI + Human Customer Support, Fully Managed
Never leave a customer waiting. AI answers first, and real people step in when it matters.
For businesses that need customer support covered. AI handles suitable first responses, a trained specialist takes over when a conversation needs judgment, and RelayTask manages the operation.For businesses that need customer support covered without building the team themselves. AI handles suitable first responses across seven channels including live chat, WhatsApp, Facebook, Instagram and email, trained RelayTask specialists take over when a conversation needs judgment or care, and RelayTask manages the operation end to end.
AI Front DeskAnswered instantly
Checking approved booking information…
Customer · WhatsApp10:31 AM
I was charged twice. Can someone help?
AI Front DeskHuman support needed
This needs a specialist. Connecting you now…
RelayTask SpecialistJoined
I've reviewed the charge. Let me take care of this for you.
Resolved10:33 AM
Refund processed. Is there anything else I can help you with?
Live managed conversation
ActiveCustomer · WhatsAppNew message
I was charged twice. Can someone fix this?
RelayTask AIEscalating
I found the duplicate charge. This needs a specialist.
Human support neededHandoff
A trained RelayTask specialist is joining with the full context.
RelayTask Specialist joinedResolved
I've reviewed the charge and processed your refund.
AI firstHuman helpFully managed
Every customer channel. One managed operation.
Live Chat
WhatsApp
Facebook
InstagramEmail
SMS
TelegramThe daily reality
Customers keep messaging while you run the business.
An unanswered question can become a lost booking, frustrated customer, or poor review. RelayTask keeps the conversation moving without asking you to watch every inbox.
InstagramUnread
“How much is this?”
WhatsAppWaiting
“Can I change my booking?”
EmailNeeds a person
“I was charged twice.”
One inbox for every conversation
See every message. Handle it with the right kind of help.
RelayTask brings supported channels into one managed workspace. AI handles approved routine questions and specialists take over conversations that need judgment or care.
inbox.relaytask.com
Ava ThompsonWhatsApp · Online
Today · WhatsApp
Ava
I was charged twice. Can someone fix this?
Reply to customer…
Why this model works
A support operation without building one internally.
RelayTask combines the infrastructure, AI, people, and oversight in one managed service.
ResponsibilityBuilding internallyThe RelayTask model
Staffing
Recruit, train, and schedule a team
Managed specialist coverage
AI
Configure and maintain it yourself
Built, trained, and maintained for you
Channels
Monitor separate inboxes
One managed operation
Quality
Own QA, backup, and escalation
Operational oversight included
Done for you
You don't need to become an AI expert.
You stay in control of what customers can be told and what actions are allowed. We handle the setup and maintenance.
1You tell us how your business works
2We build the knowledge and rules
3We test it with you
4You approve the launch
5We maintain and improve it
You control
Policies and approved answers
Sensitive actions
Brand tone
Business rules
RelayTask handles
Setup and prompts
Knowledge organization
Channel connection
Monitoring and corrections
Maintenance and optimization
Real people when it matters
This is not a chatbot service.
AI keeps routine work moving. Trained RelayTask people take responsibility for the conversations that require judgment, empathy, context, or permission.
Complaints and sensitive customers
Refunds, cancellations, and billing issues
Policy exceptions and complex requests
Low-confidence AI cases
Anything requiring authorization
Any request to speak with a person
Starter, Growth, and Professional are handled by a shared, trained RelayTask support team with priority tiers. Dedicated team structures are scoped as part of Enterprise.
Illustrative view of the managed support operation.
Support specialistsTeam leadQuality reviewAccount managementOperations and coverage
Plans and pricing
AI is always available. Choose when you need people behind it.
Routine guest questions are handled by AI 24/7. When a conversation needs judgment, empathy, or action, RelayTask's trained human support team can take over during your included coverage window.
Starter
$595/month
Best for small hospitality operators with lower guest-message volume.
AI availability
24/7Human coverage
8 hours/day7 days/weekOne fixed daily window, chosen at onboarding.
Guest conversations: Up to 1,000/month
Human escalations: Up to 150/month
Portfolio: One or a few small, low-volume properties
Team: Shared trained RelayTask team
Response: Standard response priority
Growth
$1,195/month
For higher guest-message volume, more escalations, and broader coverage.
AI availability
24/7Human coverage
16 hours/day7 days/weekOne fixed daily window, chosen at onboarding.
Guest conversations: Up to 3,000/month
Human escalations: Up to 400/month
Portfolio: Multi-property operators
Team: Priority shared RelayTask team
Response: Priority response
Professional
$2,495/month
For higher-volume operations, larger portfolios, and heavier human support.
AI availability
24/7Human coverage
16 hours/day7 days/weekOne fixed daily window, chosen at onboarding.
Guest conversations: Up to 6,000/month
Human escalations: Up to 800/month
Portfolio: Larger portfolios
Team: Highest-priority shared RelayTask team
Response: Highest response priority
Enterprise
Custompricing
For very large or complex operations, advanced integrations, or multilingual support.
AI availability
24/7Human coverage
Customup to 24/7Coverage designed around your operation, including true 24/7 human availability.
Guest conversations: Custom capacity
Human escalations: Custom capacity
Portfolio: Very large or complex portfolios
Team: Shared or dedicated team, by scope
Response: Custom response targets / SLA
Plans are matched primarily to your monthly guest-conversation volume. Portfolio size, monthly conversations, human escalation usage, and coverage needs are confirmed during setup.
Included in every plan
- AI setup and knowledge-base configuration
- Knowledge-base management and ongoing optimization
- Human escalation handled within your plan allowance
- Support technology included — no separate chatbot software subscription
AI responds 24/7 within approved knowledge. Human support is available during your plan's coverage window; outside it, AI keeps responding where appropriate and queues non-urgent cases for the next window. True 24/7 human coverage is an Enterprise arrangement. Usage above a plan allowance is billed as overage or scoped as an upgrade. No setup fee with a 3-month initial term.
Where this fits
If this is not quite the shape you need.
Plans here are sized by monthly guest-conversation volume. Two neighboring paths cover the operators that shape does not fit.
You run hotels or rentals
This operation applied to a guest inbox has its own page — what AI answers from approved property knowledge, what a specialist takes over, and what stays with you. Guest support is also a wider operation than an inbox, and the hospitality pages cover that side with a dedicated, office-based team trained on your properties.
You want the team, not the operation
Some businesses already have the helpdesk, the process and the escalation rules, and only need trained people inside them. Customer support outsourcing places a dedicated, office-based team in the operation you keep running — email, live chat, phone and social — instead of handing the operation over.
Customer support outsourcingQuestions
What businesses ask before handing support over.
What exactly does RelayTask handle?
We run the support operation: AI setup and maintenance, trained specialists for human-required cases, routing, quality oversight, knowledge updates, and ongoing improvement.
Do I need to know anything about AI?
No. You approve policies, tone, sensitive actions, and business rules. RelayTask handles configuration, prompts, knowledge organization, testing, monitoring, corrections, and maintenance.
What happens when AI cannot answer?
It gathers useful context and routes the conversation to an account-approved specialist. Restricted actions and low-confidence situations stay with people.
Do real people handle customers?
Yes. Trained RelayTask specialists handle complaints, billing issues, exceptions, sensitive conversations, and anything requiring judgment or authorization.
Is human support available 24/7?
Only through an Enterprise arrangement with purchased 24/7 coverage. On Starter, Growth, and Professional, human availability follows the coverage window in your plan, while AI stays available 24/7.
What happens outside human coverage hours?
AI continues where it has approved knowledge, collects details, and queues human-required cases for the next coverage window. It never pretends a person is available.
What happens when my business changes?
We update approved knowledge, policies, routing, and specialist guidance as part of the managed operation.
How is pricing determined?
Plans are matched primarily to your monthly guest-conversation volume. Portfolio size, human-escalation usage, coverage window, and operational complexity are secondary guardrails, confirmed during setup. Starter, Growth, and Professional are published monthly plans; Enterprise is priced on required shifts, staffing, volume, languages, and integrations.
Does this work for hotels and short-term rentals?
Yes — hospitality guest messaging is the use case these plans are built around. AI answers repetitive guest questions from property knowledge you approve; a trained specialist takes over when a conversation needs judgment, within your plan's coverage window; and anything needing your authorization or somebody on the property follows the escalation rules agreed at setup.
Managed guest messaging for hospitalityWhat if I want my own support team instead of a managed operation?
Then customer support outsourcing is the better fit. That service places a dedicated, office-based team inside the helpdesk, processes and escalation rules you already run — you keep the operation and RelayTask staffs it. Managed Support is the opposite trade: RelayTask manages the support operation, including AI setup, routing, quality oversight and ongoing improvement. Issues that require client or property action are escalated according to the agreed rules.
Customer support outsourcingFree support audit
See what RelayTask could handle for your business.
Tell us where customers message you and roughly how much support arrives. We'll use that context to show how AI and trained specialists could cover it.