For Airbnb, vacation rental & multi-property operators
Every booking creates work long after the booking
One dedicated team across the whole guest lifecycle — working your listings, your channels and your rules.
The workload scales with listings. The hours do not.
What scales with listings
- Message volume across every channel
- Booking changes and cancellations
- Arrival and access problems
- Maintenance and cleaning coordination
- Review requests and responses
- Owner and administrative reporting
What usually does not
- The number of people answering
- The hours those people are awake
- Weekend and holiday availability
- Tolerance for a 3am problem
- Time left for growth and acquisition
- Capacity to absorb a season
What a dedicated team covers
Before the stay
Enquiry to arrival
- Guest enquiries and booking questions
- OTA and direct-channel messaging
- Reservation changes and date moves
- Cancellation requests per your policy
- Pre-arrival communication
- Check-in instructions and access
- Special requests captured and actioned
During the stay
Arrival to check-out
- Live guest messaging and calls
- Access and arrival problems
- Issue triage and de-escalation
- Maintenance coordination
- Housekeeping coordination
- Mid-stay and extension requests
- Escalation to you where policy applies
After the stay
Check-out to rebooking
- Check-out follow-up
- Closing open issues
- Review requests
- Review responses, to your approval
- Service recovery after a poor stay
- Repeat-guest outreach
- Case notes and handover
Beyond guest messaging
Vendor & maintenance coordination
Dispatching cleaners, contractors and maintenance, chasing confirmation, and closing the loop with the guest — followed through rather than forwarded.
Administrative support
Calendar accuracy, listing and property data upkeep, records, owner reporting, and the back-office work that accumulates between stays.
After-hours guest communication
Evening, overnight and weekend cover staffed to an agreed window, including shift cover for US, UK and Australian time zones.
Peak-season capacity
Team size for the season is agreed with you and adjusted as your volume changes.
We work inside your systems
Team members are trained on your stack during onboarding, learning the tools and workflow used for the agreed work.
Access is granted, scoped and revoked by you. Relaytask is an independent outsourcing provider and is not affiliated with or endorsed by any booking platform.
Standing up a team
Step 01
Scope
Listings, volume, channels, coverage window and escalation rules.
Step 02
Recruit
Team member selected against your role specification.
Step 03
Onboard
A five-day onboarding setup covering your tools, your properties, your tone and your process.
Step 04
Start on live work
Production work under Team Lead supervision, once onboarding is complete.
FAQ
Common questions
Yes. We work inside your property management system, channel inboxes and messaging tools under access you grant and can revoke. During onboarding the team learns the tools and workflow used for the agreed work.
Teams are staffed to the coverage window agreed in your service agreement, including shift cover extending into overnight hours for US, UK and Australian time zones.
It depends on message volume, channel mix and how much decision authority the team holds, not on listing count alone. We size the team from your actual volume during scoping rather than quoting a fixed ratio.
The team resolves inside the authority you document at onboarding, and escalates to your named contact only where your rules require it. That threshold is written down before go-live, so nobody improvises at 2am.
No. Relaytask is an independent outsourcing provider and is not affiliated with or endorsed by any booking platform. We work inside the accounts and permissions you provide.
Team size for the season is agreed with you ahead of the peak and adjusted as your volume changes. Capacity added during a peak arrives too late to be trained, so we plan it before it starts.
Get Started Today
Tell us your listing count
Listings, channels and the hours you need covered. We come back with a team shape.
- Free discovery call
- Custom team recommendation
- Office-based, dedicated to your account
- 5-day onboarding setup
5-day onboarding setup
Trained, supervised, office-based