Every booking creates work long after the booking

Yes. We work inside your property management system, channel inboxes and messaging tools under access you grant and can revoke. During onboarding the team learns the tools and workflow used for the agreed work.

Teams are staffed to the coverage window agreed in your service agreement, including shift cover extending into overnight hours for US, UK and Australian time zones.

It depends on message volume, channel mix and how much decision authority the team holds, not on listing count alone. We size the team from your actual volume during scoping rather than quoting a fixed ratio.

The team resolves inside the authority you document at onboarding, and escalates to your named contact only where your rules require it. That threshold is written down before go-live, so nobody improvises at 2am.

No. Relaytask is an independent outsourcing provider and is not affiliated with or endorsed by any booking platform. We work inside the accounts and permissions you provide.

Team size for the season is agreed with you ahead of the peak and adjusted as your volume changes. Capacity added during a peak arrives too late to be trained, so we plan it before it starts.

It covers the same work people hire a short-term rental, vacation rental or Airbnb virtual assistant for — guest messaging, booking changes, vendor coordination and reviews. The model differs: your team members are office-based, assigned to your account, supervised on site, and trained on your listings and tools during a five-day onboarding setup, rather than sourced from a freelance marketplace.

Partly. Everything here applies to the stay itself, but managing on behalf of owners adds a second job — owner statements and updates, approvals chased and documented, and coordination records that have to hold up months later. That side has its own page.

Yes, as a different Relaytask service. Managed Support runs the conversations as a managed AI and human operation across your connected channels: AI answers first from listing and property knowledge you approve, and a trained specialist takes over when a conversation needs judgment or authorization, within the coverage window on your plan. The dedicated team on this page is the option to choose when you want your own trained people working inside the process you already run.