Customer Support Outsourcing With a Dedicated Team
A named, office-based support team that works only for you — covering email, live chat, phone, and social inside the helpdesk you already use, trained on your product, your policies, and your tone of voice.
A named team
Office-based, working only for you
Sound Familiar?
The problems we solve
Tickets are piling up
Response times are slipping, CSAT is dropping, and your in-house team is burning out.
Quality is inconsistent
Outsourced teams read scripts. Your customers deserve real conversations from people who understand your product.
Coverage gaps hurt revenue
Nights, weekends, and holidays leave customers waiting — and waiting customers leave.
What You Get
Deliverables
Every service comes with dedicated team members, transparent reporting, and direct communication.
Email & ticket support
Live chat support
Phone support
Social media response
Knowledge base management
Escalation & reporting
The shape of the engagement
What the service includes
Office-based, working only for you
Inside the helpdesk you already use
Your product, policies and tone of voice
Where this lands
Support teams, by the shape of the operation
This page describes a dedicated team inside the support operation you already run. Two neighbouring routes cover the operators that shape does not fit.
You run hotels or rentals
Guest support comes with property workflows attached — reservations, turnover coordination, reviews and the hours nobody rosters for. The hospitality pages cover that operation.
Hospitality support teamsYou want the operation run for you
Managed Support is the opposite trade: AI handles approved routine conversations across supported text channels, Relaytask specialists handle what needs a person, and Relaytask manages the operation.
Managed Customer SupportMost of your volume is guest messages
For hospitality operators specifically, the managed model applied to the guest inbox — AI on the repetitive share, specialists on the rest, within your coverage window.
Managed guest messagingHow it is delivered
How your customer support team is managed
The service is the management around the people, not just the people. This is what that means in practice.
Recruited against your brief
We source and vet people against the role you described, rather than assigning whoever happens to be free.
A five-day onboarding setup
Onboarding is used to discuss the work, explore the task, hand it over and learn your business — before your team starts on live work.
An assigned account manager
An assigned account manager oversees the engagement and the work and is a point of contact for the account.
Reporting at your cadence
Reporting about the work is agreed with you — end of day, weekly or monthly — rather than fixed to a package.
Built around your workflow
During onboarding, the team learns the tools and workflow used for the agreed work.
Time tracking when it is wanted
Where the engagement calls for time tracking, we work with the tool you prefer.
Your team works here, not from home
31 Felix Espiritu St, PNR Rd, Naga City, 4400 Camarines Sur, Philippines
FAQ
Common questions
It means another company handles your customer conversations for you. With Relaytask you get a dedicated team that works only on your account from our office — not a freelance marketplace and not a shared pool rotating between clients. They work inside your helpdesk, follow your policies, and answer in your brand voice.
Email and ticket handling, live chat, phone, social media response, knowledge base upkeep, defined escalation paths, and reporting about the work. Your team is recruited, trained, and professionally managed by us.
Choose this service when you want dedicated support professionals added to the operation you already run — your tools, your processes, your escalation rules, your oversight. Choose Managed Customer Support when you want Relaytask to own the operation end to end, including AI-assisted handling across text channels, setup, QA, and ongoing improvement.
Compare Managed Customer SupportWe build from your existing documentation and tone guidelines, and your team is trained on your product, your policies and your tone of voice.
Email, live chat, phone, social media, and community forums. We use your existing tools — Zendesk, Intercom, Freshdesk, Gorgias, or whatever you run. If the operation you are staffing is guest support for a hotel or a rental portfolio, the hospitality pages cover the property workflows that come with it.
Hospitality support teamsWe define escalation paths during onboarding. Urgent issues get routed to your team immediately with full context.
Team size is agreed with you and adjusted for peak periods and quieter ones as your requirements change.
Quick Inquiry
Get a free Customer Support consultation
Tell us about your needs and we'll build a custom plan for your business.
- Free consultation
- We'll review your inquiry and follow up
- Custom team recommendation included
Tell us what you need and we'll come back to you with a plan.
Get Started Today
Ready to get started with Customer Support?
Book a free discovery call and we'll build a plan tailored to your business.
- Free discovery call
- Custom team recommendation
- Office-based, dedicated to your account
- 5-day onboarding setup
5-day onboarding setup
Trained, supervised, office-based