About the Role
Phone Management
Answer the phone for incoming leads
Call back leads who hung up or left voicemails
Answering customer inquiries about billing, account management, products and services and processing payments and returns.
directing customer calls to the right department for their concern
Office Administration
Word processing, spreadsheets, presentations, etc.
Fill out buyer and/or seller lead sheet
Comparative Market Analysis (run analysis on properties with client provided software)
Database Management (update client’s CRM and cloud based storage such as Dropbox or Google drive etc.)
Document Management (compile contracts, signatures, etc.)
Manage mailing lists (peers, prospects, and industry professionals)
Qualifications
Preferably 1 year of work experience in the BPO industry handling sales, telemarketing, customer service accounts, and Front Desk.
Outstanding verbal and written communication skills
Strong attention to detail
Excellent computer skills
Proficient in GSuite or MS Office
Willing to be trained
Must have a working USB type headset (wireless and mobile phone headsets are not allowed)
At least 2 years college level
System Requirements
PRIMARY
Computer Processor: Core i3-5th gen / AMD A8 / Ryzen 3 (2015 or later)
Computer Memory/RAM: at least 8.00 GB
Computer Operating System: at least Windows 10
Headset: Any USB type headset with a noise-canceling feature
Webcam (at least 720P)
BACK-UP
Computer Processor: Core i3 – 3rd gen or later (2013 or later)
Computer Memory/RAM: at least 4.00 GB